Worldwide Multi-Vendor Support

ON-LINE is your one-call provider for flexible, innovative 3rd Party Hardware and Software Maintenance Services for over 30 OEM brands. Complete solutions for Sun™ (NASDAQ: JAVA), IBM™ (NYSE: IBM), and HP™ (NYSE: HPQ), Unix-based servers, Wintel/Blade servers, EMC (NYSE: EMC), STK and Network Appliance Storage.

Call us to learn how you can take advantage of the convenience of all those brands on one contract, with volume discounting!

ON-LINE Support Makes Sense

What else makes ON-LINE a Better Service, and a Better Value for your Clients?

• Global Partner footprint, local certified technicians and parts
• Worldwide Partner coverage and access
• Proactive, automated, or completely self-serve solutions to accommodate all preferences
• Multi-Vendor support solutions
• 7x24x365 availability
• U.S.-Based Response Center
• OS support services
• Legacy product support
• Revenues are 100% service-based
• Fix FIRST & interoperability policies

Support Coverage Types

ON-LINE has multiple options for flexible coverage based on your needs. Our programs match up to OEM program coverage, but we also offer unique options that provide for a better fit than OEMs with their one-size-fits-all approach.

Hardware Support from ON-LINE
Our engineers carry certifications and all the training in all OEM platforms (Sun, IBM, Dell, HP, Compaq, etc) with an average of over 10 years of experience.

With supply depots and hubs in locations around the US and abroad, our coverage area includes over 95% of the US and more than 48 countries.

Operating System Support
Your maintenance solution can only be complete with a firm understanding of the OS and IOS operating systems running on your hardware, and at ON-LINE, our support includes both hardware and UNIX operating system support (Sun Solaris, IBM AIX, HP-UX, HP MPE, OpenVMS, Tru64, etc).

Bringing your systems back to an operational state is not always about hardware specs and available parts alone. It often involves complex combinations of hardware and operating system knowledge, field experience and engineering certifications. Every support option includes our helpdesk and engineering assistance during your period of coverage.

While coverage types may differ slightly by platform, some of the standards that you will find in our toolbox to exceed the SLA expectations of your team are listed below.

Coverage Options

Critical Plus: Our High Availability Support Solution
Ideal for mission-critical production systems, this support option provides for on-site engineer response within 4 hours (also a 2 hour on-site option), 7 days a week, 24 hours a day (7x24) to ensure a quick recovery in case of major failure.

Critical: Our Business Week High Availability Support Plan
For systems service throughout the business week, this program provides Monday through Friday 24 hour support with a 4 hour response commitment. We also offer optional on-site stocking of spares to address high availability support needs.

Elite: Our Standard System Support Solution
This service is for systems in need of on-site support Monday through Friday during normal business hours (8a-5pm local time). This support option offers you the peace of mind that comes with knowing you can have an on-site support engineer available to your facility during the workweek. Coverage is 8x5x4 on-site within four hours, with an option for on-site spares for added convenience.

Shared: Our Self-Maintenance Solution
For some of the products we support, we know that some customers are sophisticated users who can perform the on-site maintenance task on their own. This program provides technical helpdesk support and training, with guaranteed replacement part delivery.